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PYTHEAS Service Desk
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Architecture of a Solution for Asset Management, Infrastructure Management, Automatic Inventory and Helpdesk

 PYTHEAS Service Desk: Full ITIL-compliant control of your Help Desk

Network architecture overview

Windows client
PAM-PSD : Client Windows		 Web client
PAM-PSD : Client Web		 TSE/Citrix client
PAM-PSD : Client TSE/Citrix
PAM-PSD : Base de données
Database
  • Microsoft SQL Server
  • Oracle
  • PostgreSQL
 PAM-PSD : Serveur de base de données
PSD database server		 PAM-PSD : Poste moteur de règles/workflow et passerelles
Workflow / rules engine and gateway server		 Serveur Web
Web server		 PAM-PSD : Serveur Citrix ou Microsoft Terminal Server
Citrix or Microsoft Terminal Server  machine

Note: The database, workflow, gateway and web servers can be installed on one single machine.

Functional architecture

Installations

With software installed on the workstation

No software installation
on the workstation
  Windows client
Windows client		 Citrix/TSE client
Citrix/TSE client		 Web client
Web client

Users

Support agent

Manager

Administrator

On-site analysts

End users

Sample implementation

PAM-PSD : Sample implementation

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