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PYTHEAS Asset Management - PYTHEAS Service Desk

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Architecture of a Solution for Asset Management, Infrastructure Management, Automatic Inventory and Helpdesk

Full control of infrastructures with PYTHEAS Asset Management and PYTHEAS Service Desk Asset Management and IT inventory: Full control of infrastructures with PYTHEAS Asset Manaagement PYTHEAS Service Desk software: Full ITIL-compliant control of your service desk (helpdesk)

Network architecture overview

Windows client
PAM-PSD : Client Windows
Web client
PAM-PSD : Client Web
TSE/Citrix client
PAM-PSD : Client TSE/Citrix
PAM-PSD : Base de données
Database
  • Microsoft Access
  • Microsoft Desktop Engine (MSDE)
  • Microsoft SQL Server
  • Oracle
PAM-PSD : Serveur de base de données
PAM / PSD database server
PAM-PSD : Poste moteur de règles/workflow et passerelles
Workflow / rules engine and gateway server
Serveur Web
Web server
PAM-PSD : Serveur Citrix ou Microsoft Terminal Server
Citrix or Microsoft Terminal Server  machine

Note: The database, workflow, gateway and web servers can be installed on one single machine.

Functional architecture

Installations

With software installed on the workstation

No software installation
on the workstation

  Windows client
Windows client
Citrix/TSE client
Citrix/TSE client
Web client
Web client

Users

Support agent

Manager

Administrator

On-site analysts

End users

Sample implementation

PAM-PSD : Sample implementation

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