Efficient workflow management
The workflow engine allows for
repetitive tasks to be automated by executing programmed actions
either sequentially or in parallel. These actions can be
triggered at regular time intervals or by PAM database internal
or external events. This module allows the software to adapt to
all possible scenarios and facilitates the implementation of
company-specific automation rules. It can let you setup alarms,
send automatic e-mails, or generate automated processes (alerts,
incident management, cascading, movement management, database
synchronization, e-mailing).
It's quick to get started
The rule management interface is a powerful customizable solution
for incident, problem and movement management. Thanks to
its software wizards and its simple, intuitive, graphics
oriented interface, creating different management rules is
simple. Here are some examples:
- Automate repetitive actions (creating, modifying or deleting
objects).
- Manage information flow (workflow management) based on
object status.
- Automatically assign incidents based on categories or
specific team skills.
- Implement alarms based on priorities, deadlines or
categories.
- Send e-mails through the company's SMTP e-mail servers.
- Automatically assign incidents based on categories, priority
levels or impact levels...
- Intercept messages received in a specific mailbox
- Print reports automatically.
- Retrieve data through automated query execution.
- Import or export data automatically.
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