PYTHEAS Software & Services PYTHEAS MailGate - POP3 Connector for Microsoft Exchange and Lotus Domino
POP3 Connector for Microsoft Exchange and Lotus Domino with Anti-Spam Filter and Anti-Virus Protection: PYTHEAS MailGate

Product Support

Support Contract ID

Please include your Support Contract ID with any request. You can find it on the About/License-page of the Configuration Program. You can also download and use this program to display your Support Contract ID and license key fingerprint. If you purchased your license less than a year ago, please write to PmgSupport@pytheas.com and include your license key fingerprint to obtain your free Support Contract ID. If you purchased your license more that a year ago, you can order a support contract here.
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Support via email

Please write to PmgSupport@pytheas.com (in English, Deutsch or Français).

For any configuration issues or error reports please include the following:

  • the configuration file (PMailGat.INI). Please replace any (encrypted) passwords for the dial up connection or POP3 accounts by XXXXXX in the copy of the file you send.
  • a session log message in which the event is visible. To get a session log message, activate the corresponding option on a Recipient's property page. You may also want to uncheck the option Send session log message only if error occured on the Logging page, As an alternative, you can copy/paste significant text from the PYTHEAS MailGate Remote Control program.
  • a description of the problem or observation.
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Support via phone

 We speak English, Deutsch and Français.
Phone number: +33(4)42.39.56.54
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FAQ and more
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Downloads
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