qu’est-ce qu’ITIL ?


Information Technology Infrastructure Library

What is ITIL ?

ITIL (Information Technology Infrastructure Library) emerged in the 80’s, initially under the supervision of the British Office of Government Commerce (OGC) that started in 1988 to release a series of books giving guidance on quality IT services. The OGC’s objective was to formalize and share acquired experience as Best Practices. These publications deal with various different processes such as Incident Management,Problem ManagementChange Management, SLAs, etc.

Today, ITIL embodies structuring practices, which offer a modular approach and constantly develop to promote increasingly greater efficiency. In this approach, past ideas and experiences of those confronted by similar difficulties are analyzed so as to apply its valuable and relevant points to another entity experiencing its own specific difficulties.

The objective of such an approach is to increase quality of service both to internal and external "clients", which implies a more efficient operation of IT departments.

ITIL practices provide the foundation to:

ITIL practices provide the foundation to :

  • A greater understanding of your clients’ IT requirements and demands and therefore the capacity to meet them.
  • A greater focus on the services really needed by the company. The priority is given back to the company, as opposed to the technology.
  • A higher Return Of Investment (ROI) and an improved use and efficiency of all your resources, thus avoiding action repeats.




ITIL and best practices for Service Desk and Infrastructure Ressource Management

Companies are nowadays increasingly dependent on technology to promote and distribute products onto the market. AdoptingIT Service Management Best Practices is obviously very advantageous.

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What is ITIL ?

ITIL (Information Technology Infrastructure Library) emerged in the 80’s, initially under the supervision of the British Office of Government Commerce (OGC) that started in 1988 to release a series of books giving guidance on quality IT services.

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Integration of inventory, Asset Management and Help Desk Functions

Managing IT assets or hardware requires tools and instruments to carry out an inventory, manage related equipments, identify and follow-up installed software, carry out financial and budgetary monitoring and provide efficient tracking of Help-Desk’s maintenance work. PYTHEAS has strong belief in the advantages of good functionality integration (inventory, asset management, Help-Desk).

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The 8-phase approach for a successful Implementation of your Asset Management and Help Desk solution 

Our Advice for a successful implementation of your asset management and help desk solution. With a wealth of experience behind us, we have noticed that too many asset management initiatives are a failure (unused products, bases that are not updated, no tracking of licenses or maintenance work…). Not only is PYTHEAS eager to offer you state-of-the-art software at low cost, our company is also willing to guide you through the successful implementation of an asset management solution.

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On the interest of Financially Managing IT Equipment

Do you have an idea of how much buying and maintaining a PC costs over a year? Probably not... However, it is key information! Today most IT teams use an asset management tool. Each piece of equipment is monitored during its whole lifespan. This is the management of equipment moves. Well, it is the same with the financial management! You buy a PC for €1000; you know that the fast technological progress will make this value close to nil in two or three years: we are talking about obsolescence...Therefore, the first thing you need to think about is how to renew your IT assets.

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Asset Management versus Asset Administration

Managing and controlling corporate assets is now a technical and economical prerequisite; IT managers increasingly have to also be finance managers. Asset administration, asset management… Which tools, for which objectives and how not to get confused?

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Managing the Total Cost of Ownership (TCO)  of Equipment in your IT assets

This indicator groups costs related to the acquisition and the use of a workstation during its lifespan. The TCO model is useful to IT managers to control and manage costs charged to the budget (direct costs) and costs not charged to the budget (indirect costs) related to owning and using an IT asset during its lifespan.

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Tagging your Assets makes your Asset Management and Help Desk more Efficient

Inventorying equipment (whether IT, furniture, telephone...) gives an accurate overview of corporate assets. This provides answers to various questions such as: what are my assets made up of, where are my assets, who use my assets, how many assets do I have. Once the inventory is carried out, we enter the management phase...

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