Présentation

ITSM & ITAM global solution

Service desk, Asset management, IT inventory :
Full control of infrastructures with a global solution that makes sense.

Evaluate PYTHEAS Service Desk Download product documentation

 

features and functionalities of pytheas service desk AND pytheas service center

Administration

  • Remote distribution
  • Remote control
  • Production of Master Images for rapid computer (re-)deployment
  • Data access security

Supervision

Technique

  • PC and server inventory...
  • Network equipment inventory through SNMP
  • PDA assisted inventory (first inventory and bar coding)
  • Data transfers from various directory applications: Active Directory, LDAP, NDS
  • Communication through company e-mail serve

Management

  • Assets management
  • Service Desk
  • Incident management
  • Gestion des priorités
  • Service level management
  • Change management
  • Service asset and configuration management
  • Financial management for IT services
  • Consommables

Video presentation

Presentation of PYTHEAS Service Desk

 

 

 

 

 

 

                                                                          

 


ITIL Coverage


   Workflow


Assets management


Administration


  Architecture


     Benefits 


    Service               Distribution







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