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PYTHEAS Asset Management - PYTHEAS Service Desk
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Asset Management, IT inventory and Helpdesk:
Full control of infrastructures with a global solution that makes sense.

 Full control of infrastructures with PYTHEAS Asset Management and PYTHEAS Service Desk Asset Management and IT inventory: Full control of infrastructures with PYTHEAS Asset Manaagement PYTHEAS Service Desk software: Full ITIL-compliant control of your service desk (helpdesk)

Features and functionalities of
PYTHEAS Asset Management and PYTHEAS Service Desk

Administration

 Integration with major standard tools, such as Criston Précision V, Landesk, SiNETiS SysPackage, Microsoft SMS, ca UAM, Novell Zenworks:
  • Remote distribution
  • Remote control
  • Software patch tracking
  • Data access security

Supervision

Technical
  • PC and server inventory...
  • Network equipment inventory through SNMP
  • PDA assisted inventory (first inventory and bar coding)
  • Data transfers from various directory applications: Active Directory, LDAP, NDS
  • Communication through company e-mail server

Management
  • IT and standard asset stock management
  • Service Desk
  • Incident management : Call center, call logging
  • Priority management
  • Service level (SLA) management
  • Change management
  • Configuration management
  • Financial tracking
  • Consumable item tracking
PYTHEAS Asset Management et PYTHEAS Service Desk : une solution globale

The global PYTHEAS solution

Full interoperability between all implemented functionalities.
 

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