PYTHEAS Service Desk

PYTHEAS Service Desk: Full ITIL-compliant control of your service desk (helpdesk)

Full control of infrastructures with PYTHEAS Asset Management and PYTHEAS Service Desk

Through PYTHEAS Service Desk (PSD), PYTHEAS allows you to implement ITIL good practice guidelines for service desks (service support or service delivery). All ITIL processes can be managed with a single database that is shared with PYTHEAS Asset Management (PAM). Discover this complete and modular solution for infrastructure management with which PYTHEAS can support your ITIL projects (training, consulting, and integration). Our software can be used on 3 different platforms for small, medium and large businesses.

Service Level Management
SLA / OLA

Service Control

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Services TI

Capacity Management

Availability Management

Continuity Management

Financial Management

Incident Management

Service Support

Problem
Management

Change
Management

Upgrade
Management

Configuration Management (CMDB)

IT Operations

IT Infrastructure

IT Operation

The PYTHEAS solution that complies with ITIL best practice guidelines

Features	Service Desk (helpdesk) Call center - Call logging Incident management, remote control Knowledge bases Priority management Service contract management: SLA, priorities, documents Deployment management Change management (), service call management (mobile PDA solution), MACD management (Move, Add, Change, Delete), project management, renewal management, equipment movement tracking. Configuration management () Workflow management. Simplified implementation through a graphics oriented interface. (*) This feature is implemented in PYTHEAS Asset Management.
The Service Center	An operational management tool An analysis support tool A customizable interface
Call logging efficiency	A highly customizable interface Incident templates Quick search Last-incident list Knowledge bases
Knowledge bases	Multiple knowledge bases Multi-criteria search

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